Intake tool

Justice Connect’s online intake tool provides a cutting edge approach to online intake. Until the release of the intake tool, most of Justice Connect’s programs ran primarily phone-based intake systems.

The intake tool is driving increased traffic to services, as well as reducing the time spent by staff on intake and triage. The intake tool is not designed to replace phone-based intake, but to make alternative channels available

The intake tool has two key components: a program sorter - that asks users seven questions and determines which services a help-seeker should apply for - and program specific questions.